Question 1

Does a previous injury relate to my current pain?

Accepted Answer

Great question! Often, the body is very good at compensating for previous injuries, and so previous injuries can have a significant impact on your current discomfort. During your initial assessment, your physiotherapist will discuss your previous injury history and timeline to identify any connections between your past injuries and your present pain.

In order to determine the root cause of what’s currently going on, your physiotherapist will then complete a detailed assessment of the body, including areas that are currently bothering you and areas that may have been involved in previous injuries.

The body is really good at compensating for previous injuries, and sometimes old movement patterns continue to occur even after an injury has healed. By assessing previous injuries, we aim to uncover the underlying cause of what’s driving your pain today.

Question 2

How many times do I need to see a physiotherapist?

Accepted Answer

The number of appointments you need can depend on a variety of factors, including the severity of your injury, the normal healing process of the body and your personal goals.

At our clinic, we understand that your healing journey is unique. Our registered physiotherapist will develop a personalized treatment plan tailored to your needs, considering factors like condition severity and individual progress. We’re dedicated to guiding and supporting you toward lasting results and a pain-free life.

Question 3

Do your physiotherapists include at-home exercises?

Accepted Answer

Absolutely, yes! Home exercises are an important part of the recovery journey in order to teach the body new motor patterns that will support more optimal pain-free movement. These exercises are designed to address each of the movement components you’ll need to be able to carry out in order to confidently perform the sport and activities you love.

At-home exercises will be an important complement to your in-clinic treatments, empowering you to accelerate healing and achieve your desired results.

Question 4

Do you have a relaxation massage option?

Accepted Answer

Yes, our massage therapist will cater your treatment to what you are looking for. Just let them know at the beginning of the appointment. Jessica gives great relaxation massages!

Question 5

Where are you located in Cochrane?

Accepted Answer

We are on the second floor of the brick professional building beside Home Hardware on 1st Street.

Question 6

Do you direct bill?

Accepted Answer

Yes, we direct bill to both physiotherapy and massage therapy services.

Question 7

What if I cannot make an appointment?

Accepted Answer

We understand that life can be unpredictable, and sometimes circumstances arise that make it challenging to keep scheduled appointments. Your health and convenience matter to us. If you are unable to make an appointment, we kindly ask that you inform us as soon as possible, providing at least 24 hours' notice before your scheduled appointment. We appreciate you letting us know about changes early, as this allows our therapists time to fill the open appointment slot with other patients on the waiting list who need care. That way, we can accommodate your needs and everyone can receive the care they need.

The best and fastest way to reschedule an appointment is through our online booking system. Our cancellation policy is that the cancellation fee will be charged  and up to the discretion of the practitioner. A no-show fee will be charged for no-show appointments.

Question 8

Are your massage therapists registered?

Accepted Answer

Yes, our massage therapist Jessica is a registered RMT and in good standing with their professional association.

Question 9

Can I book appointments back-to-back on the same day?

Accepted Answer

Yes, we can book back-to-back massage and physiotherapy appointments. We can also book back-to-back WCB/MVA and private physiotherapy treatments for patients who are WCB/MVA but also have additional pain they want to have treated. We recommend booking a physio appointment first and then a massage an hour after the start time of physio.

Question 10

Do I need a referral for physiotherapy?

Accepted Answer

In most cases, no referral is needed to visit a registered physiotherapist. However, there are a small number of extended health insurance companies that may request a doctor’s note in order for physiotherapist services to be covered. Please check with your insurance provider.

Question 11

How is parking around the area?

Accepted Answer

We have a parking lot just left of the building that is for our patients and street parking around the area is free in Cochrane!

FAQs